Privacy Policy

Effective date: August 11, 2026

This Privacy Policy explains how Lattimore Hall and its property manager, IV Management, LLC (together, “Lattimore Hall,” “we,” “us,” or “our”), collect, use, and share information when you visit lattimorehall.com, contact us, submit a rental application, or communicate with us by phone, email, or text message (SMS).

1. Information We Collect

• Information you give us — your name, phone number, email address, and any details you provide through our contact form, rental application, payment-plan enrollment, or when you call, email, or text us.
• Information collected automatically — basic site analytics such as pages visited, browser type, and approximate location, collected through cookies and similar technologies by our website platform.

2. How We Use Your Information

• To respond to inquiries and schedule tours or appointments
• To process and update you on rental applications and leases
• To send account, billing, and rent-related communications
• To provide maintenance updates and important building notices
• To operate, secure, and improve our website and services

3. How We Share Information

We do not sell your personal information. We share it only with service providers who help us operate the property and this website (such as our property-management software and payment processors), or when required by law.

4. SMS Terms & Conditions

4.1 SMS Consent Communication

The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

4.2 Types of SMS Communications

If you have consented to receive text messages from Lattimore Hall, you may receive messages related to:

• Rental application and leasing status updates
• Tour and appointment reminders
• Rent, billing, and account inquiries
• Maintenance updates and building notices

Example: “Hello, this is a friendly reminder of your upcoming tour at Lattimore Hall, 81 Genesee Street, Auburn, NY on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Lattimore Hall at any time.”

4.3 Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 4 SMS messages per week related to your application, appointments, or account status.

4.4 Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

4.5 Opt-In Method

You may opt in to receive SMS messages from Lattimore Hall by submitting an online form on this website and checking the SMS consent box.

4.6 Opt-Out Method

You can opt out of receiving SMS messages at any time by replying “STOP” to any SMS message you receive. Alternatively, you can contact us directly at (585) 710-2404 or julie@lattimorehall.com to request removal from our messaging list.

4.7 Help

If you are experiencing any issues, reply with the keyword “HELP” to any message, call us at (585) 710-2404, or email julie@lattimorehall.com. If you do not wish to receive SMS messages, simply leave the SMS consent box unchecked on our forms.

4.8 Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit this Privacy Policy page.
• Message frequency may vary.

5. Cookies & Analytics

Our website platform uses cookies and similar technologies for site functionality and analytics. You can control cookies through your browser settings.

6. Data Security & Retention

We use commercially reasonable safeguards to protect your information and keep it only as long as needed for the purposes described above or as required by law.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

8. Contact Us

Lattimore Hall · 81 Genesee Street, Auburn, NY 13021
Phone: (585) 710-2404
Email: julie@lattimorehall.com